How it works

Before creating your personalised care package, we take time to understand you or your loved one as an individual. Our approach is designed to be flexible, transparent and clinically robust, delivering compassionate, professional care that is carefully built around your needs.

How it works
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ico Local Complex Care
Finding exceptional Complex Care Professionals in your area

We provide highly trained complex care professionals within communities across England, giving you access to specialist in-home care close to where you live. Every member of our team is carefully selected to deliver safe, reliable and compassionate support tailored to individual needs.

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ico Expert Consultation
Speak with a Complex Care Specialist

Begin with a confidential consultation to discuss your clinical needs, daily routines and personal preferences. Our specialists will guide you through your care options and explain how we can create a bespoke care package built around you.

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ico Personalised Care Planning
In-home assessment & bespoke care planning

We arrange a home visit to assess your medical requirements, lifestyle and home environment. This allows us to design a fully tailored, nurse-led care plan that delivers the right level of support while preserving dignity and independence.

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ico Care Team Matching
Meet your dedicated care team

You are carefully matched with highly trained carers and nurses best suited to your needs. An introduction meeting is arranged to ensure comfort, confidence and trust from the very beginning.

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ico Continuous Care & Review
Ongoing care, monitoring & clinical oversight

Your care is continuously monitored through regular reviews, supervision and clinical governance, ensuring your care remains responsive, safe and of the highest standard as your needs evolve.

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Ellie

Absolutely amazing. We were in urgent need for care for a family member and Homecare First could not have been more amazing. From how kind and understanding they have been to how quickly they helped us. I couldn’t recommend them enough, they have been so good. Thank you!

Ellie, Client
Tony

On behalf of myself and my sister, I would like to express my gratitude to Jay and his team for their efforts in organising care for our mother. Jay has been a godsend and has reassured us every step of the way with no question we may of had unanswered usually within minutes. Our carer (Ann) has been fantastic and her calm and caring nature has been incredible for mum totally putting our minds at ease.

Tony, Client
Tayla,

Excellent communication from the team. My queries were answered really quickly and dealt with professionally and efficiently. The care staff sent are incredibly knowledgeable, punctual and caring. If you’re looking for care needs then I would definitely recommend Homecare First as I have to others.

Tayla,, Client
Barry*

Homecare First has proven very diligent and helpful in providing daily in-house care for my elderly mother. They have taken great pains to try and match the carers with my mum, taking into account her various needs and requirements. Also, they are readily contactable at any time of the day or night for any queries or additional assistance the family may require. The company fully engages with the family from the outset to provide a very professional level of care. I would highly recommend Homecare First to anyone seeking to provide care for a member of their family.

Barry*, Client
Richard*

I would highly recommend using Homecare First for live in care. After using another provider, who were not very good at all!! It was such a relief finding a care provider that really go above and beyond. Mum is the happiest she has been in months and both Sarah and Jay have been there every step of the way, do they ever sleep! Thank you!

Richard*,
Alice*

Jay and Sarah are very professional and have supplied the perfect afternoon carer for our 96yr old dad.

Alice*, Client
Ted

Following my centenarian mother’s fall and surgery for a broken hip it became sine qua non that further round-the-clock care had become an imperative. My mother’s needs had altered irrevocably as it was now clear she would not be able to walk again and although she already has daytime carers I needed to hurriedly find a carer agency to provide overnight cover at short notice. Fortunately Homecare First was able to fill the breach and everything was arranged post haste. As it has turned out the carer has shown herself to be highly competent and invested in my mother’s wellbeing. My brother and I are grateful to Homecare First for their exemplary service and to the carer for her dedication to looking after elderly mother.

Ted, Client
Ms CF

I’ve had live-in care provided by Homecare First for a few months now. Having recently had bad experiences with other companies I was apprehensive at first, however, Homecare First were very reassuring and stressed to me that they would find the right carer and provide me with the appropriate support. The managers visited me at home, really listened and understood what I needed. Nothing has been too much bother and they are always readily contactable with any queries or concerns. I get on so well with my two carers and both are very competent, providing safe and effective care. I’m happier and less stressed than I’ve felt in quite some time.

Ms CF, Client
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Let's have a chat to see how we can help
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Care and support is only a phone call away

Whether you are seeking specialist in-home care or advice for a loved one, our team is here to help. At Homecare First, we provide personalised, nurse-led care that supports independence, safety and wellbeing at home.

We take time to listen, understand your needs and offer clear, honest guidance, putting you in control of your care.

Call us today for a friendly, no-obligation conversation.

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